FACE ESSENTIALS

FAQ's

How do I place an order?

Browse our products, add them to cart, and proceed to checkout. Fill in your details, select a payment method, and confirm your order.

Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery as well as online payment options.

How long does delivery take?

Orders are processed within 24 hours and delivered within 3–7 business days depending on your location.

Can I return or exchange a product?

Yes, we have a 7-day return and exchange policy for unopened and unused products in original packaging.

How will I know my order is confirmed?

You’ll receive an order confirmation email (and SMS if available) with your order number and delivery details.

Is my information safe?

Yes, we use secure payment gateways and never share your personal details with third parties.

What if my item is damaged?

Please contact us within 48 hours of receiving a damaged item, and we’ll arrange a replacement or refund.

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+92 310 2100104

Karachi, Pakistan

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