Return & Exchange Policy

At BeAnfá, we are committed to providing you with high-quality products and a great shopping experience.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery only if the product is damaged, defective, or the wrong product was delivered.

To be eligible for a return or exchange:

• The product must be unused and unopened.
• The product must be in its original packaging.
• You must provide proof of purchase or your order number.
• A clear photo or video of the damaged or incorrect product may be required.

Non-Returnable Items

For hygiene and safety reasons, opened or used cosmetic and skincare products cannot be returned or exchanged, unless the product is defective or the wrong item was delivered.

Refunds

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method or another mutually agreed method.

Return Shipping

If the return is due to a damaged, defective, or incorrect product sent by us, BeAnfá will cover the return shipping cost.

For other reasons, return shipping costs may be the customer's responsibility.

How to Request a Return

To request a return or exchange, please contact our customer support within 7 days of receiving your order and provide your order number and relevant photos/videos.

We reserve the right to refuse returns that do not meet the conditions mentioned above.

BeAnfá reserves the right to update or modify this policy at any time without prior notice.